Browsing by Author "Ivanov, Stanislav"
Now showing items 1-10 of 10
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Analysis of the names of accommodation establishments in Bulgaria
Seyitoğlu, Faruk; Ivanov, Stanislav; Dimitrova, Fani (Anatolia, 2021)This paper identifies the categories of accommodation establishments’ names in Bulgaria and determines the role of a property’s characteristics (category, location, type, and size/capacity) on the chosen name using a ... -
A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world: The role of service robots
Seyitoğlu, Faruk; Ivanov, Stanislav (International Journal of Hospitality Management, 2020)This study aims to develop a conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world. Several theoretical approaches such as resource-based view, value chain analysis, ... -
A conceptual study of the strategic role of gastronomy in tourism destinations
Seyitoğlu, Faruk; Ivanov, Stanislav (International Journal of Gastronomy and Food Science, 2020)The present study discusses the strategic role of gastronomy in destinations from the perspective of three theoretical foundations of strategic management, namely Resource-Based View (RBV), Emergent Strategy (ES), and ... -
Hotel managers’ perceptions towards the use of robots: a mixed-methods approach
Seyitoğlu, Faruk; Ivanov, Stanislav; Markova, Martina (Information Technology and Tourism, 2020)Adopting a supply-side perspective, the paper analyses Bulgarian hotel managers’ perceptions of service robots using a convergent mixed methods design. Structured quantitative data were collected from 79 managers using a ... -
Humans and/or robots? Tourists’ preferences towards the humans–robots mix in the service delivery system
Ivanov, Stanislav; Webster, Craig; Seyitoğlu, Faruk (SpringerLink, 2022)This paper investigates tourists’ preferences toward the humans-robots ratio in the service delivery systems of tourism and hospitality companies and the factors that shape them. The sample includes 1537 respondents from ... -
Independent or Chain-Affiliated Hotel? The Dilemma of Hotel Employees
Ivanov, Stanislav; Seyitoğlu, Faruk; Yaneva Ba, Victoria (Tourism and Hospitality Management, 2023)Purpose – This study examines the relationships between hospitality work experience factors and employees’ preference to work in a chain or independent hotel. Methodology/Design/Approach – Quantitative data were collected ... -
The "New Normal" in the Post Viral Tourism: The Role of Technology
Seyitoğlu, Faruk; Ivanov, Stanislav (An International Interdisciplinary Journal, 2022)This study explores the elements of the 'New Normal' in the (post-)viral tourism and assesses the role of technology. The 'New Normal' of (post-)viral tourism includes supply-related elements (operations, marketing, and ... -
Robots as restaurant employees - A double-barrelled detective story
Seyitoğlu, Faruk; Ivanov, Stanislav; Atsız, Ozan; Çifçi, İbrahim (Elsevier, 2021)The paper evaluates the perceptions of Turkish restaurant managers and customers towards service robots. The sample includes 26 managers and 32 customers. Data were collected through semi-structured interviews. The findings ... -
Service robots and perceived discrimination in tourism and hospitality
Seyitoğlu, Faruk; Ivanov, Stanislav (ScienceDirect, 2023)This study explores the influences of the incorporation of service robots in the service delivery systems of tourism and hospitality companies on the perceived discrimination of tourists and tourism employees. In doing so, ... -
Service robots as a tool for physical distancing in tourism
Seyitoğlu, Faruk; Ivanov, Stanislav (Current Issues in Tourism, 2021)COVID-19 pandemic is affecting negatively the tourism and hospitality industry. As people must avoid physical interaction, service robots can be a useful tool to ensure a high level of physical social distance during the ...
