THE RELATION BETWEEN EMOTIONAL LABOR, JOB BURNOUT AND INTENTION TO TURNOVER: A RESEARCH ON TRAVEL AGENCY WORKERS

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dc.contributor.authorToprak, Lokman, Gülseren Özaltaş Serçek, Ayhan Karakaş, Sadık Serçek
dc.date.accessioned2019-05-22T07:45:09Z
dc.date.available2019-05-22T07:45:09Z
dc.date.issued2015
dc.departmentMAÜ, Fakülteler, Turizm Fakültesi, Konaklama İşletmeciliği Bölümüen_US
dc.description.abstractThe aim of this study is to show the relation between emotional labor, job burnout and intention to turnover of travel agency workers, and to develop appropriate suggestions in the light of obtained findings. For this aim, a survey is applied to travel agency workers which is one of the emotional labor- intensive jobs. According to the results of this research, emotional labor behaviors of travel agency workers influence job burnout negatively and their level of job burnout influences intention to turnover positively. However, any relation between emotional labor and intention to turnover was not found.en_US
dc.identifier.urihttps://hdl.handle.net/20.500.12514/620
dc.language.isoenen_US
dc.publisherECONOMIE ŞI SOCIOLOGIE / ECONOMY AND SOCIOLOGYen_US
dc.relation.publicationcategoryKategorisiz
dc.rightsinfo:eu-repo/semantics/openAccessen_US
dc.subjectemotional labor, job burnout, intention to turnover, hotel employees.en_US
dc.titleTHE RELATION BETWEEN EMOTIONAL LABOR, JOB BURNOUT AND INTENTION TO TURNOVER: A RESEARCH ON TRAVEL AGENCY WORKERSen_US
dc.typeArticleen_US

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