Independent or chain-affiliated hotel? The dilemma of hotel employees
Yükleniyor...
Dosyalar
Tarih
2023
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Tourism and Hospitality Management
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
Purpose – This study examines the relationships between hospitality work experience factors
and employees’ preference to work in a chain or independent hotel.
Methodology/Design/Approach – Quantitative data were collected from hotel employees in
Bulgaria who worked in independent and chain hotels. A total of 150 valid responses were
used to conduct factor and regression analyses.
Findings – The results illustrate that chain hotels provide a better set of operational
standards and guidelines, more and better training than independent ones. They also give
more opportunities to their employees for career development, better job security and work
experience, but competition among employees in chain hotels is higher than in independent
properties, and their employees’ salaries are not always more competitive. The factor analysis
showed the existence of five factors. Additionally, ‘Communication and decision-making’ and
‘Resources and planning’ were more important than ‘Remuneration and working conditions’
and ‘Training and development’ in shaping employees’ preferences. However, ‘Workload and
stress’ was not an important driver of respondents’ choice. Finally, demographic variables had
no role in shaping respondents’ preferences.
Originality of the research – This paper is one of the first to examine the factors that influence
hotel employees’ preferences for working in chains or independent hotels.
Açıklama
Anahtar Kelimeler
Tourism employees, chain hotel, independent hotel, work preferences
Kaynak
Tourism and Hospitality Management
WoS Q Değeri
N/A
Scopus Q Değeri
N/A
Cilt
29
Sayı
2
Künye
Ivanov, S., Seyitoğlu, F., Yaneva, V., & Ivanova, M. (2023). Independent or chain-affiliated hotel? the dilemma of hotel employees Edit Download. Tourism and hospitality management, 29(2), 297-301.
