Robots as restaurant employees - A double-barrelled detective story

The paper evaluates the perceptions of Turkish restaurant managers and customers towards service robots. The sample includes 26 managers and 32 customers. Data were collected through semi-structured interviews. The findings reveal that robots are suitable for dirty, dull, dangerous and repetitive tasks. Customers have mostly positive attitudes towards robots while managers – mostly negative. However, respondents agree that robots improve service quality. A mixed service delivery system based on human-robot collaboration is perceived as the most appropriate. Customers are willing to pay more for the robotic service experience. Theoretical and managerial implications are discussed as well.

Anahtar Kelimeler

Demand-side perspective; Restaurants; Service robots; Supply-side perspective; Turkey

Kaynak

Technology in Society

WoS Q Değeri

Q1

Scopus Q Değeri

N/A

Cilt

67

Künye

Seyitoğlu, F., Ivanov, S., Atsız, O., & Çifçi, İ. (2021). Robots as restaurant employees - A double-barrelled detective story. In Technology in Society (Vol. 67, p. 101779). Elsevier BV. https://doi.org/10.1016/j.techsoc.2021.101779

Bağlantı

https://doi.org/10.1016/j.techsoc.2021.101779
https://www.scopus.com/record/display.uri?eid=2-s2.0-85116936162&origin=SingleRecordEmailAlert&dgcid=raven_sc_affil_en_us_email&txGid=6fa6884f6e3f4eb0c9ca7ce8c62d1632
https://hdl.handle.net/20.500.12514/2906
https://www.webofscience.com/wos/woscc/full-record/WOS:000711391800021?AlertId=d383397b-4355-449e-9419-70f9e0e77c15&SID=D4Z55DDS63v2W2rYQCf

Koleksiyon

Scopus İndeksli Yayınlar Koleksiyonu
Turizm Rehberliği Bölümü Koleksiyonu
WoS İndeksli Yayınlar Koleksiyonu

Detaylı Öğe Kaydı

Robots as restaurant employees - A double-barrelled detective story

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