Robots as restaurant employees - A double-barrelled detective story

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dc.authorid0000-0002-7859-6006en_US
dc.contributor.authorSeyitoğlu, Faruk
dc.contributor.authorIvanov, Stanislav
dc.contributor.authorAtsız, Ozan
dc.contributor.authorÇifçi, İbrahim
dc.date.accessioned2021-10-26T11:14:30Z
dc.date.available2021-10-26T11:14:30Z
dc.date.issued2021en_US
dc.departmentMAÜ, Fakülteler, Turizm Fakültesi, Turizm Rehberliği Bölümüen_US
dc.description.abstractThe paper evaluates the perceptions of Turkish restaurant managers and customers towards service robots. The sample includes 26 managers and 32 customers. Data were collected through semi-structured interviews. The findings reveal that robots are suitable for dirty, dull, dangerous and repetitive tasks. Customers have mostly positive attitudes towards robots while managers – mostly negative. However, respondents agree that robots improve service quality. A mixed service delivery system based on human-robot collaboration is perceived as the most appropriate. Customers are willing to pay more for the robotic service experience. Theoretical and managerial implications are discussed as well.en_US
dc.identifier.citationSeyitoğlu, F., Ivanov, S., Atsız, O., & Çifçi, İ. (2021). Robots as restaurant employees - A double-barrelled detective story. In Technology in Society (Vol. 67, p. 101779). Elsevier BV. https://doi.org/10.1016/j.techsoc.2021.101779en_US
dc.identifier.doi10.1016/j.techsoc.2021.101779en_US
dc.identifier.scopus2-s2.0-85116936162en_US
dc.identifier.scopusqualityN/Aen_US
dc.identifier.urihttps://doi.org/10.1016/j.techsoc.2021.101779
dc.identifier.urihttps://www.scopus.com/record/display.uri?eid=2-s2.0-85116936162&origin=SingleRecordEmailAlert&dgcid=raven_sc_affil_en_us_email&txGid=6fa6884f6e3f4eb0c9ca7ce8c62d1632
dc.identifier.urihttps://hdl.handle.net/20.500.12514/2906
dc.identifier.urihttps://www.webofscience.com/wos/woscc/full-record/WOS:000711391800021?AlertId=d383397b-4355-449e-9419-70f9e0e77c15&SID=D4Z55DDS63v2W2rYQCf
dc.identifier.volume67en_US
dc.identifier.wosWOS:000711391800021en_US
dc.identifier.wosqualityQ1en_US
dc.indekslendigikaynakWeb of Scienceen_US
dc.indekslendigikaynakScopusen_US
dc.language.isoenen_US
dc.publisherElsevieren_US
dc.relation.ispartofTechnology in Societyen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectDemand-side perspective; Restaurants; Service robots; Supply-side perspective; Turkeyen_US
dc.titleRobots as restaurant employees - A double-barrelled detective storyen_US
dc.typeArticleen_US

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